FAQ's

Shipping
How long does it take for orders to ship and arrive?
Under normal circumstances, orders ship within 3 business days and typically arrive 3–5 days after the shipping date.

Will I be notified if my order is delayed? 
Yes, if the shipping timeframe is extended for any reason, we will communicate this to you via email.

What should I expect for holiday shipping?
During the holiday season, please allow 7–10 business days for orders to ship. We will keep you updated with any delays and ensure you have all relevant shipping information.

Will I receive tracking information for my order? 
Yes, every order will receive a tracking number via email once it has been packaged and dropped off for shipping.


Returns
What is your return policy?
We aim to make our customers happy! If you need to discuss options for replacing or returning an item, please email us at **Contact@VonPerez.com**.


Custom Requests
Can I request a custom design?
Absolutely! If you have ideas for a custom design, we’d love to bring them to life. Contact us at Contact@VonPerez.com to discuss your custom color or design ideas and create the perfect piece for you. We are also very active on Instagram, @VonPerez_Design and are always happy to converse there as well.